BT Service Fails Again

Relates to Blogging

I am not one to grumble!? But what is it with BT and what use is online billing when you can't view your BT bills?

They have rolled out their new all singing/all dancing accounts software, informed me of the 50p price hike per month to benefit from all these swanky new features, fired off my latest BT bill notification and it DOESN' T WORK. Just keep getting error messages across the board and BT's customer response to this predicament is one of disinterest as always.

Invariably my bill will be wrong as it has been for the past two years. Full of complicated extras and misnomers that lead the buyer into confused meltdown and leave only the most hardy chasing up on those hidden erroneous charges. But by the time the system actually works and allows me to view the bill my money will probably already be steaming its way into BT's back pocket. Someone sort out this tyrannical free reign of oligarchic super powers that form the telecommunications industry… PLEASE!

Posted on Aug 21, 2010 at 09:57:37.

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